Refund policy

At Sanatan Samagri™, each product is prepared and packed with utmost sanctity and intention.

  • Order Cancellations:
    Orders can be cancelled within 1 working day of placement, provided they are not marked for priority or express delivery.

  • Returns & Exchanges:
    As our products are intended for spiritual use (e.g., japa, puja, mantra siddhi), they carry a sacred energy once delivered or opened. Hence, used or opened items cannot be accepted for return or exchange, as they cannot be reused in another spiritual process.

We humbly request our patrons to place orders with clear intent, in alignment with the sanctity these products hold.

🙏 Thank you for your understanding and for respecting the spiritual purpose behind each offering.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jagdeeshyam@gmail.com. Please note that returns will need to be sent to the following address: [Jagdeeshyam Natural Pvt Ltd, 65, Sheel Nagar Colony, Mahmoorganj, Varanasi - 7275849015] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jagdeeshyam@gmail.com. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jagdeeshyam@gmail.com.